The Hardcat help desk software module allows a single integrated solution to manage IT service management, fault logging, reporting and resolution, change management and technical knowledgebase, tracking all IT problem calls and actions taken along with costs such as spare parts, hours and resources used.  A key help desk system benefit is the ability to escalate problems and calculate the downtime for performance statistics on assets, asset types and suppliers. By registering and maintaining up-to-date records on all hardware and software problems, operators can immediately identify assets under warranty, maintenance support details and the performance history of each asset. A variety of tools allow problem diagnosis (and possible user correction) prior to sending a technician out on site.

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