Hotel Asset Management and Maintenance

Asset Management And Maintenance Software

Hotel asset management and maintenance management, in the competitive industry that is hospitality, is very demanding yet necessary for hotel owners, private investors and developers.

There are far more assets and equipment hotels are responsible for beyond guest room items. From the artwork and furniture in the common areas and hallways, inventory in the gift shop, to HVAC, plumbing and IT assets for administration.

Hotels that run their own restaurants must make sure they have enough serving supplies; that cooking equipment is calibrated and ensure the kitchen is fully stocked to meet demand.

Additionally, any hotel with guest services such as a business centre, spa, gym, pool, sauna, need to record the cleaning, and track and maintain every asset in these separate areas.

Meetings Segment Of The Hospitality Industry

The meetings segment of hospitality requires you to quickly locate technology (such as audio-visual equipment tracking). Knowing where additional furniture and equipment is, whether it is in working order, and the availability, ensures all event equipment and meeting services are being delivered and exceeding customers’ expectations.

Faster Guest Room Maintenance

Hotels do not want you to know if there is cleanliness or maintenance issue on the property. With increasing competitiveness, faster guest room service, and the importance of keeping your facilities clean and free from damaged or broken equipment, has never been more significant.

Unfavourable reviews can do lasting harm to your bookings and reputation. So ensuring your guest rooms’ HVAC, plumbing, furniture, linen and venting are all in good repair, and being able to track in real-time any work/service orders (especially guest requests) via a mobile phone app makes operational sense.

Linen Management – Improving Loss

Of all the challenges facing hotel management teams, linen loss may sound minor. Yet wasted linen is a tangible problem that affects a hotel’s bottom line. Left unchecked, it can waste hotel resources. If controlled, it can generate savings, both of money and staff time.

Missing towels and robes along with other in-room amenities amount to a significant expense for many hotels and chains. However, modern asset management technologies now offer a new way to track linen loss via placement of tiny washable: pocket embedded, heat-sealed or to be sewn directly onto linen, RFID asset tags.

Used in conjunction with RFID scanners which can be handheld by housekeeping staff, fixed in laundry carts or closets (fixed RFID reader installed at gates or access spots). The RFID tags can provide hotels with a real-time linen inventory and better tracking of linen transit.

The cost of replacing lost linen can be between $50 and $70 per room, or between $2.5 million and $3.5 million industry-wide.

At approximately US$250 per room for four par of basic sheets and towels, linen purchases cost the hospitality industry $1.25 billion per year. If we factor in premium items like duvet covers, pillow shams and bathrobes, that estimate goes up to $350 per room or $1.75 billion.

Holistic View For Hotel Asset Management

Hayman Island Resort and Hardcat

Find out how Hayman Island controls maintenance Hayman Island case study.

Utilising a combination of barcode and RFID technology, alongside our world-acclaimed Hardcat solutions, we provide our customers with the right tools. Achieve management and compliance for critical assets, whether for governance, statutory or warranty obligations.

Procurement and purchasing
Stock and inventory
Maintenance management
Finance and depreciation
Work orders via mobile phones
Service desk via mobile phones
Mobile tracking technology for easy asset audits via mobile phones
Quick and easy physical audits via mobile phones

Our simple mobile audit tools allow our hotel customers to effectively and accurately manage many aspects of their asset life-cycle, including keeping an accurate register at all times.