The Hardcat Services team are experts in the Hardcat product and have been specifically trained to assist clients in standardising their asset management information and translating this data into the Hardcat system. The configuration process requires extensive product knowledge and an ability to understand an organisations asset management requirements thoroughly, to ensure that Hardcat is utilised to its full potential.
Practical, “hands-on” service delivery
Training on the Hardcat application is also conducted to provide a detailed and thorough understanding of the Hardcat system and its functionality. Hardcat have specifically designed training sessions in providing vital practical experience to ensure clients are confident with the software. The benefits of this prove invaluable as participants are comfortable and eager to proceed using Hardcat following the training without any further assistance.
Ongoing services to ensure ongoing success
Although Configuration and Training is a standard service for all new systems, it is common for clients to return to Hardcat requesting additional services. Over time it is likely that an organisation’s asset management requirements will change.
Clients have the ability to modify Hardcat to suit their changing requirements, however it is beneficial to allow an experienced Hardcat consultant to conduct this exercise. This will provide valuable advice and direction along the way to ensure that all requirements and functionality is met. Additional training can also be requested to refresh product knowledge and train new employees.
One to one web training / consultancy session
We fully understand that some of our clients work schedules are just too hectic to fit in a whole day of software training. We like to be as flexible as possible to your needs so have the option for a web training/ consultation session instead.
Web training offers a three hour session with just use of the web browser on your PC. The software we use for the web session has the ability to allow you to view our demo system or we can setup the session to view your current Hardcat installed system. Web training requires just a browser and a phone line for a better quality of call.
This option of training is cost effective, as there are no travel expenses incurred to your site and it also gives you flexibility to arrange the training around your working day. There is no minimum amount of sessions that you need to book. You can have a single session or can book a few sessions at a time if required.